Returns Policy
Once an online purchase has been shipped, you may initiate a return request. For items that are unworn, unwashed, and still have the original tags attached, we will issue a full refund to your original payment method if the item is returned within 30 days. Items returned after the 30-day period will no longer be eligible for a return.
Currently, items purchased online cannot be returned or exchanged at our physical retail stores. All returns and exchanges must be processed by mail.
Refunds will be processed after our warehouse receives the returned merchandise. Please allow 3 to 5 business days from the date we receive your return package to process your return. Please note that the actual time it takes for the refund to appear in your account may vary depending on your bank or financial institution.
Returning an Online Order
Want to return an item you purchased online? Please have your order number and billing ZIP code ready, and follow our simple step-by-step instructions below.
Initiate a Return
- Enter your order number and billing ZIP code. If your order is eligible, you will be given the option to return or exchange your item(s).
- Select the item(s) you wish to return, choose a return reason from the provided options, and click “Return Item(s)”.
- You will receive a prepaid return shipping label via the returns page or by email.
Let me know if you would like to combine this with the UPS shipping policy into one complete document, or if you need any adjustments to the tone or wording.